Shipping policy

Shipping

The unit price shown on the website for each product is the total price, including taxes, and does not include shipping or customs charges.

Shipping and customs costs shall be borne by the customer, who will always be informed of the exact shipping costs of the order before accepting it. Purchased products will be delivered to the person/company and at the address indicated, within the time frame stated for each type of shipping.

The estimated delivery time once the order leaves our workshop is 24 to 72 hours on business days (Monday to Friday) for domestic shipments, except for the Balearic and Canary Islands, where the delivery time will be 48 to 96 hours on business days. No deliveries are made on weekends or public holidays. Delivery times are counted from receipt of payment and are subject to stock availability.

For custom or made-to-order items that need to be manufactured, such as products made to the customer's measurements, the estimated delivery period will be between 15 and 20 business days. If any made-to-order items require a longer manufacturing period due to their complexity or components, the customer will be informed of this circumstance, as well as of the new estimated delivery times.

The stated time frame applies to all items in the store, except for custom-made, made-to-order and out-of-stock products, whose delivery time will depend on the type of product.

If a product is out of stock, delivery may be delayed depending on how long our suppliers take to restock it. In such a case, Marocha accepts no liability and will inform the customer of the estimated time of receipt on our side.

Orders will not be delivered to P.O. boxes, and we reserve the right to hold shipments of orders with incorrect addresses. In any case, our customer service department will contact you using the details provided regarding any issue or question that may arise while processing your order.

Large and especially delicate pieces will be delivered door to door by a carrier to ensure they arrive in optimal condition.

Changing the delivery address once the order has been collected by the corresponding shipping company will not be possible unless the customer bears the costs and it is expressly agreed between the parties.

Notes - Customs:

Sales of our products outside mainland Spain to European Union countries are exempt from VAT (unless the total value of annual sales to that country falls below the threshold set by its authorities). However, the customs system will apply the taxes corresponding to each customs office, which will always be borne by the customer at the time the package is delivered. We cannot calculate the amount payable in advance under any circumstances, as it depends on the regulatory bodies of each destination country and its customs.

You can contact your local customs office to request detailed information about these charges.